IT Change Management
Evolve your technology by making people a priorityChange Management ups your IT project success rate
Introducing change within any organization—large or small—is a complex process. Only about 54% of the change initiatives achieve sustainable success. This is way too low, with businesses and IT under unprecedented pressure to transform rapidly. By focusing on the key building blocks of IT change management, we help our partners maintain perfect alignment across people, business objectives, and technology to create lasting and value-driven change
Why does Organizational Change Management (OCM) matter?
Research from McKinsey shows that as many as 70% of business transformations fail. Not a total surprise, as successful change requires organizational buy-in and accurate alignment across expectations and reality; business goals and technology; and, most importantly, people and team. This can be a pretty tall order without dedicated resources to manage it.
If you’re facing change and experience any one of these symptoms, it’s a sign you’ll benefit from an experienced OCM consulting partner:
- Poor employee engagement and morale
- High employee and team burnout
- Change initiatives that don’t include investment in skill development
- No discernible improvement in financial or operational performance
- A lack of clarity regarding reason for change
- Accountability and motivation that can only be seen in pockets
- A change program without a change platform
- Top-down change demands with bottom-up resistance
- Poor employee engagement and morale
- High employee and team burnout
- Change initiatives that don’t include investment in skill development
- No discernible improvement in financial or operational performance
- A lack of clarity regarding reason for change
- Accountability and motivation that can only be seen in pockets
- A change program without a change platform
- Top-down change demands with bottom-up resistance
The benefits of Change Management during IT Transformation
Adopting agile practices and delivering short-term wins are effective ways to gain buy-in and deliver momentum during IT Transformation. However, without an effective change management plan, these wins can be short-lived.
Change management can facilitate a total paradigm shift that fosters collaboration, stakeholder buy-in at all levels, and a renewed sense of purpose and motivation. By unlocking the full potential of your most powerful asset—your people—you’ll pave the way to sustainable and continued improvement.
Short-term benefits:
- Lower chance of project failure or falling short of desired business outcomes
- Increased collaboration and communication within and between teams
- Improved morale, productivity, and quality of work
- Dissolution of internal resistance and acceptance of change
Long term benefits:
- Ongoing alignment between business and technology teams
- Organizations prepared to intercept the future and by moving faster
- Lower Total Cost of Ownership due to optimized processes and more efficient working environments
- Nimble organizations that can rapidly build capabilities with faster speed-to-market
Short-term benefits:
- Improved morale, productivity, and quality of work
- Dissolution of internal resistance and acceptance of change
- Increased collaboration and communication within and
between teams - Lower chance of project failure or falling short of desired
business outcomes
Long term benefits:
- Ongoing alignment between business and technology teams
- Organizations prepared to intercept the future and by moving faster
- Lower Total Cost of Ownership due to optimized processes and more
efficient working environments - Nimble organizations that can rapidly build capabilities with faster
speed-to-market
The pillars of IT Change Management
As your change management consulting partner, we combine tried-and-true change management principles with a true understanding of your business and teams. We employ the ADKAR model (awareness, desire, knowledge, ability, reinforcement) to help managers and individuals facilitate goal-oriented change. Our solutions are comprised of these key pillars:
Identify
capabilities
We engage with you to hone in on the capabilities you need to be successful. Focussing on abilities rather than technologies, we holistically assess skills, resources, and processes and identify gaps where change can make an impact.
Create a change culture
Change is not just a process, it’s a frame of mind. To keep you on an upward trajectory, we help your team adopt a culture where data-driven and goal-oriented change is welcomed, not feared. By reinforcing the wins and giving credit where it’s due, we motivate and encourage change champions.
Create formal mechanisms
Change can be scary. We remove lingering uncertainties by reinforcing conceptual transformations with formal mechanisms. By establishing structures, processes, rhythms, and support systems, we encourage incremental, meaningful progress that promotes acceptance and removes doubts.
Identify
roles
During massive transformation, employees will look to change leaders for direction and approval. We identify clear roles and responsibilities, elevating “change champions” and nurturing leadership skills. By reevaluating your current communication networks and role structure, we instill empathy and clear communication.
Why put IT Change Management in our hands?
Change Management is a crucial ingredient for a successful, effective, and painless transformation—so why leave it to chance? We have extensive experience working as change management consultants across various industries and all horizontals and verticals. We approach your IT transformation from every angle—uncovering roots of resistance, developing and implementing a strategy to mitigate resistance, elevating change champions, and ensuring sustainable change.
We believe in doing things the better way: That doesn’t just mean implementing an iterative approach that builds on agile and DevOps principles to effect manageable change with quick wins. It also means staying people-centric and true to our values as we partner with our clients on a collaborative transformation journey.
Insights from our IT Change Management consultants
Managing change during modernization w/ our client Travelers Insurance
In this DOES Las Vegas talk, we team up with our insurance industry partner, Travelers. Our two VPs talk about the often overlooked people-side of change, drawing from a high-impact collaboration during which we helped Travelers modernize their core system to expand into new coverage areas.
Change management for a truly agile
culture
Many organizations run into significant obstacles during agile transformation. Learn how a true change management strategy can help you do it the right way. Breaking barriers and building a culture that
embraces change can be achieved by following these principles.
Sync or sink: Aligning people and teams for Modernization
Aligning your people with your technology needs and business goals can be one of the toughest challenges facing businesses during major software projects. Learn how to align teams, individuals, and business stakeholders through communication, collaboration, and empathy.