Managed IT Services

IT managed services solutions & custom application support that frees your team to focus on progress

Managed IT services deliver quality support to help you prioritize innovation

The same team that built your application doesn’t always have to be the same team that sustains it. Our high-quality application support teams don’t just manage the nuts and bolts of your technology, they understand your mission and vision in order to deliver service that’s fully aligned with your business and users goals.

From IT application support to managed cloud services; from infrastructure management to custom-built packages—our solutions are designed to cover the full spectrum of possible needs. So if enhancing capabilities, managing operating costs, and creating more business value all sound good, check out the myriad of managed IT and support services that we offer.

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Why invest in Managed IT Services?

In a fast-paced world where innovation is a necessity, it’s not about what you can’t do, but what you could be doing better, faster, and more efficiently. And we’re all about finding the better way.

Many clients who engage in managed IT services simply aren’t set up to support the high-end technology solutions we deliver. There’s no reason to outsource to an outlier, when you can count on a team who understands your architecture and business domain. If you’re experiencing any of these internal pain points, we can offer our support to help you solve problems, fill gaps, and stay competitive in your market.

Capabilities

  • Your deep networking knowledge is lacking
  • You only have ad-hoc experience in database management
  • Your cloud maturity isn’t where it needs to be to efficiently manage platforms like AWS and Azure

Staff

  • You’re having trouble finding people with the right expertise
  • There are gaps on your team that you can’t fill
  • Your organization usually outsources IT—but you’re looking for true quality

Operations

  • You don’t have the monitoring and alerting infrastructure set up to gather the insights you need from your cloud applications
  • Business processes are lacking to support new or existing applications

Our menu of Managed IT and support services

What are Managed IT Services, exactly? Simply put, they’re services designed to handle your daily IT operations so you can focus on value-generation. We know that every organization is different in terms of current needs, competencies, and infrastructure. That’s why we offer a veritable array of IT managed services solutions that can be customized and scaled up or down as your business requires.

Fully managed services

At the upper end of Managed IT services, we will assume total responsibility for monitoring, hosting, and resolving problems for critical IT applications. Solutions can be customized to cover any of the following:

  • Proactive application maintenance
  • Reactive application maintenance
  • Problem resolution
  • Application monitoring and alerts
  • Hosting solutions / cloud infrastructure services
  • Infrastructure automation/engineering (DevOps)
  • Cloud based patch management
  • Backup solutions
  • Overall network security
  • Risk management
  • Database services
  • Cost management

  • Proactive application maintenance
  • Reactive application maintenance
  • Problem resolution
  • Application monitoring and alerts
  • Hosting solutions / cloud infrastructure services
  • Infrastructure automation/engineering (DevOps)
  • Cloud based patch management
  • Backup solutions
  • Overall network security
  • Risk management
  • Database services
  • Cost management

Partial Managed Support Services

Maybe you can comfortably cover certain IT tasks in-house, but really could use a hand when it comes to others. If you don’t need to go all-in on fully managed IT services, we offer partial support in areas including:

  • IT application support services
  • DevOps and Infrastructure support
  • Database support
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Free up your IT team to focus on big things by enlisting the high quality support

Why choose us as your managed IT services provider?

Looking for better, faster support that frees your team to focus on progress? In us, you get much more than a service team—you get top-notch developers and consultants who understand your vision and system. Our credibility is backed by 20 years of experience understanding client needs and generating business value.

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If you work with us, you’ll experience the benefits of integrated application development, operations, and support services—all with predictable and high-quality results that include:

  • Faster response times
  • Faster resolution times
  • Proactive maintenance

We act as an extension of your team, employing a “hub and spoke” model that minimizes risk while embedding critical knowledge into your organization. And because we’re dedicated to quality across all of our services, we’ve established some guiding principles to ensure you get the best:

Guiding Principles for Managed IT Services

Operational Excellence

The best support is proactive management to prevent issues in the first place. We’re as skilled in areas of ongoing (proactive) operational support as we are at reacting quickly to solve problems.

Client Focus

Empathy is central to all of our client interactions. We recognize the downstream consequences of an individual ticket, and work to understand the implications to better serve you.

Accuracy

The solutions and fixes we provide must be the right ones: In order to deliver you the highest quality support, we focus on resolving problems correctly and fully—the first time around.

Domain Expertise

We develop a full understanding of your application, its architecture and components, and the business domain that they support: Deep relationships and knowledge enable us to deliver the level of service we promise.

Priority / Urgency

We leverage our experience understanding need and impact to identify priority issues quickly, and resolve them with urgency. Your client experience is paramount—we always strive to exceed our SLAs.

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