For some people, a “dream job” is related to a particular job function, role, or passion. For others, it’s more about an ideal work environment, a crew of colleagues that supports you, a mission that motivates you, or simple everyday satisfaction. At Headspring, we say, “Why not all of the above?”
While we always seek to hire the top talent in every discipline, we also strive to deliver value in return—more than just financially. We want Headspring to serve as a springboard (bad pun intended!) for employees to realize their personal ambitions. One of our hiring mottos is “we want our employees to grow more here than they can anywhere else,” and over the past 18+ years, we’ve striven to create an intentional culture that can support that.
Then, a major pandemic reared its head and put that culture to the test.
Like most companies, we had to grapple with some big decisions and major changes regarding the ways we work. We decided not to renew our office lease in Austin, and to instead forge forward as a fully distributed business. The pandemic didn’t interfere with our growth goals, however, and we’ve continued our efforts to expand the team across the US and Mexico. It was an interesting time for hiring, having to figure out how to attract, onboard, and engage new remote employees and make them feel connected to our culture.
Luckily, this wasn’t our first time at the remote-work rodeo: Our Mexico team has been working in a distributed capacity the whole time, and set some important precedents on how to operate remotely for the whole organization. Earlier this year, we hired some key team members in Mexico, one of them being Eduardo Beltran.
Eduardo is a former CIO and entrepreneur who joined us as Technology Administrator after the pandemic put some of his previous plans on pause. We wanted to hear, firsthand, from someone who joined a fully remote team during the pandemic about what the experience is like, how the culture stands up, and how Headspring can help him fulfill some of his personal goals. His candid answers paint a clear picture of what work-life is like for new Headspringers joining the Mexico team.
Can you tell us a little bit about your career background and passions?
I’m passionate about technology, business, and entrepreneurship, so I found a way to combine them within the IT profession. In terms of my formal training, I’m a computer systems engineer (14+ years) with a master’s degree in IT administration. I was pursuing an MBA before the pandemic forced me to pause.
During the first year of the pandemic, I worked in a private equity fund using the Search Fund Model, a type of entrepreneurship through acquisition. I was immersed in this project for a whole year, but due to the COVID-19 pandemic, we couldn’t raise the capital required to acquire the target company we had under an LOI.
Before that, I worked as CIO at London Consulting Group (LCG) for six years. I had previously been an IT consultant for them, collaborating on projects in Mexico, Puerto Rico, and the USA. My entrepreneurial career began when I co-founded a small web development and digital marketing startup right after college.
What were you looking for in a new position?
When looking for a job, what I had in mind was to find a place where people were appreciated, valued, and where the effort is taken into account. Flexibility was also important. I was working remotely before Headspring, and it’s been difficult to balance work life and personal life, especially with a three-year-old at home! But I think that’s something Headspring handles very well.
Here, you have your schedule and you can work from eight in the morning until 5pm (or whatever your regular hours are), and if you want to advance in your work or your task, that’s up to you, but working those extra hours is not expected.
It’s different from the culture in Mexico—it’s the kind of culture where you have to stay overtime. Headspring takes care of their people by respecting their personal lives and maintaining healthy schedules.
What attracted you most to Headspring?
What most attracted me to Headspring is the possibility of being part of an expanding company, committed to Mexican talent, as well as the experience of intercultural collaboration with the US team.
Headspring has intentions to expand operations in Mexico, and as we become a more robust team here, there are going to be more projects, and I want to be able to lead those in-house IT projects and provide insights for the team. I like that—it inspires me to be more productive as part of an entity that is growing every day.
How would you compare the benefits at Headspring to companies in your region?
The money and benefits are good; they’re fair. But there are other, not as quantitative things. Like every quarter, Headspring gives as a gift—anything that we like. And it’s a very nice gift! To bring people together, the company sponsors paid dinners or lunches. Things like that.
The other nice thing is that Headspring really takes care of your space. At other jobs, they only give you a computer and you have to figure out where to work: your dinner table or your bed. Here, Headspring gave me the computer, the monitors, and all of the gear I needed—even a desk because I didn’t have one big enough. It helped a lot that they really took care of my professional space.
What was it like to join during a pandemic?
Starting to work at Headspring during the pandemic was a great blessing since Mexico has been one of the hardest-hit countries in terms of health and economic impact. So having a stable and remote job is of high value.
Also, It allows me to support my family at home and be engaged in my child’s school activities (entertaining a 3-year-old and not going outside to play is a challenge!). With the pandemic situation still in Mexico right now, it’s really really appealing to be able to work in a home environment.
What was the onboarding process like at Headspring?
At first, it was kind of a challenge because I was thinking in the old ways of working. In the office, it’s easier to have someone next to you to ask questions or to chat with and bond. But Jorge Kendel [Headspring Mexico’s General Manager] helped me get comfortable with the team here in Mexico. I asked a ton of questions about the culture, about the directors, the money, or the way that we were here. He supported me in understanding the whole culture and the scope of my work and provided everything I needed to be successful.
Tim Malpass [Headspring’s Infrastructure Engineer] has also been a really great guy and an excellent guide and he’s still teaching me a lot of things. I appreciate his patience because I ask a lot of questions (maybe more than once!). I think patience is key when you’re an onboarding buddy, especially remotely.
What do you think Headspring does differently from other companies?
Here, the values are part of day-to-day life and that’s evident in every interaction I’ve had. At other companies, values are just some statements that decorate a CEO’s wall. A lot of companies I’ve been with will say “Hey, we appreciate our people,” but then make you work long hours and weekends and don’t respect your personal life.
Of all Headspring’s core values, the ones I appreciate most are “People are Valued” and “Honest Communication”: Those things are very real here.
Do you see yourself growing in this position, and how?
Part of what I like about being at Headspring is that they’ve given me the confidence and support to oversee all of the IT issues related to the Mexico business unit. That eventually could lead to my department growing, if the growth rate is maintained or accelerated, as is the plan.
I’m also exploring the possibility of pursuing a certification in cybersecurity, especially since my background is more on the management side. I know Headspring encourages their team members to get certified to increase their technical expertise. I think it’s important to keep on top of new knowledge. I’m also hoping to finish the two credits that I have left in my MBA and I know Headspring offers an educational stipend that could help out with that.
Anything you would say to other potential hires in Mexico?
We’re a serious company, we’re an established company, and the opportunity to collaborate with team members in the US—the cultural mix that we’re building here—is amazing. Because there is a lot of talent here in Mexico and I think we’re a lot like our American colleagues in terms of our culture and values. I think that’s a great thing for the team in Mexico. I see a lot of potentials here with Headspring.
If you’re interested in joining the Headspring team, we’re hiring! Check out our Careers page